Privacy Policy

Personal Information

We may collect the following personal information when you interact with our services:

• Name, email address, phone number, and business information
• Billing and shipping addresses
• Payment information (processed securely by third-party payment processors)
• Communication preferences and marketing consent
• Business license information and compliance documentation

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent on site, and navigation patterns
• Referral sources and search terms
• Cookies and similar tracking technologies

We use your information for the following purposes:

• Processing orders and providing packaging solutions
• Communicating with you about products, services, and orders
• Providing customer support and technical assistance
• Improving our website, products, and services
• Complying with legal and regulatory requirements
• Sending marketing communications (with your consent)
• Preventing fraud and ensuring security
• Analyzing usage patterns and website performance

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business (payment processors, shipping companies, IT services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets
• Consent: When you have given explicit consent for sharing
• Protection: To protect our rights, property, or safety, or that of others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data storage facilities
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at info@herbspackaging.com.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Provide ongoing customer support

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

As a company based in China serving international clients, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct
• Your explicit consent where required

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children under 21. If we become aware that we have collected personal information from a child under 21, we will take steps to delete such information promptly.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after policy updates constitutes acceptance of the modified terms.